Privacy Policy

Effective Date: August 26, 2025

Al Risala (“we”, “our”, or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application, which allows you to purchase products including games, home comforts, groceries, and other goods.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, age, birthdate, and sex for authentication and app functionality.
• Delivery Information: Address to deliver purchased products.
• Payment Information: Although payments are collected on delivery, we may store order details to confirm transactions.
• Device and Usage Information: Device ID, IP address, device model, and operating system information to improve app performance, functionality, and to send push notifications.

2. How We Use Your Information

Your information is used to:

• Authenticate and manage your account.
• Process and deliver your orders accurately.
• Communicate with you about your orders, promotions, or service updates.
• Enhance app functionality and user experience.
• Comply with legal obligations and enforce our terms.

3. Sharing Your Information

We do not sell your personal information. We may share your information only with:

• Service providers helping us deliver orders, authenticate accounts, or improve app functionality.
• Legal authorities if required by law or to protect our legal rights.

4. Data Security

We implement reasonable technical and administrative measures to protect your personal data. However, no security system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. You can also opt out of marketing communications if you have previously consented.

6. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed of any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: +9647733444888